Information Page

Return Policy

 

I appreciate your business and will do everything I can to create a positive experience for you from start to finish!

 

Please remember some malas are delicate and not intended for daily wear. Occasionally when mixing stones and fibers, a sharp-edged stone may rub away at the fiber of your strand. Malas made with wood beads on thicker cord are usually fit for more extended wear, but are still fragile and can fray. If this happens, rest assured I can fix your mala. Each strand includes one complimentary restring. After that, restringing coast $50 per incident.   

 

Special orders, custom orders, and sale items are final sales and cannot be returned or exchanged. 

If you are not satisfied with your purchase (excluding custom orders), please return within 10 days of receipt for an exchange or credit. There will be no refunds. Item must be in perfect, unused condition. Credits issued will not include original shipping. Please insure package for full value with “tracking.” Returns lost in shipping are responsibility of shipping party and will not be refunded.

Ship to:

Clay Twombly

2 Union Street

Nantucket, MA 02554

508-332-3407